PROFESSIONAL CONTACT CENTERS
Always get the best get a professional contact center from RIS with the latest call center and customer service systems and devices for integrated service at the highest quality.
INTEGRATED SOLUTIONS
RGB Provides integrated solutions for companies' contact centers with experts and trained agents with international standards, besides call center and customer service devices and systems.
LEADING & CERTIFICATED
RGB is a leading company in Egypt for communications & information technology. For more than 15 years, RIS has succeeded in being the leading company providing contact center solution
RGB Telecommunication provides integrated solutions to create professional high-quality contact centers. By RGB Telecommunication professional services and systems to manage your call center and customer service, then providing smart solutions for companies from A to Z to develop their contact centers. Ristel Telecommunication premium high-quality services for customers’ permanent trust. believes that providing professional services is very important to get a companies’ permanent trust, besides helping the companies to make high-quality calls, then it’s easy to connect with their customers.
SOLUTIONS & FEATURES
CALL RECORDING
Call Center Solutions provide a call recording feature to recognize customers' problems and provide better service.
WELCOMING MESSAGE
We provide you with IVR service to auto-answer the calls with a welcoming voice message with multiple options.
WAITING FEATURE
RGB Cloud Call Center provides a waiting feature to display promotions or forward the calls to IVR or mailbox.
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WORKING HOURS & HOLIDAYS
You can define the time of receiving calls according to working hours. Also, schedule the customers’ calls on holidays
REMOTELY WORKING
This system enables you to monitor and manage your work cloudy and remotely, and your staff can also work remotely.
CALL RECORDING
RGB provides forwarding feature calls to a specific department or employee or according to calling at a defined time.
RGB provides forwarding feature calls to a specific department or employee or according to calling at a defined time.
WHY RISTEL CLOUD CONTACT CENTER.
RGB is the leading contact center company in the Middle East, specialized in creating new smart solutions to improve new better connection systems and solutions with the customers, This system is not just a call center system, but it also provides a lot of new smart solutions and advantages which help the companies monitor customer service, technical support, and sales staff performance lively, and provide performance reports which help to evaluate the staff and improve their performance. RIS is the first contact center company to operate and manage customer service and technical support remotely and with the same traditional call center system advantages
WHY DO SO MANY CONTRACT CENTERS CHOOSE RISTEL.
RIS is the leading and first company for contact centers solutions and services, with many advantages professional services, by professional experts and technicians and at the lowest costs.
HIGH QUALITY CONNECTION
Call Center System provides you the fastest connection at the highest call quality.
BETTER CUSTOMER SERVICE
Cloud call center solutions provide your customers with better professional service.
SECURED SYSTEM
This System enables you to keep your customer data secured via powerful
THE BEST CLOUD CALL CENTER
Connect with your customers, and improve your business performance with Cloud Call Center services
ADVANCED CLOUD SYSTEMS
Cloud call center solutions provide your customers with better professional service.
REGULAR COMMUNICATION
Stay connected with your customers wherever you are inside or outside Egypt via professional systems.
LIVE PANAL
Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and sales staff performance lively, with a lot of current customers’ call details.
This panel helps customer service’, technical support’ and sales managers monitor the problems and try to solve them directly, as this panel enables the managers to connect with the staff during the calls and guide them without being heard by the callers.
Generally, this panel helps to improve staff performance, provide better customer service, and to keep the fixed work rules and the previously put standards, as the staff will have to keep it.
Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and sales staff performance lively, with a lot of current customers’ call details.
This panel helps customer service’, technical support’ and sales managers monitor the problems and try to solve them directly, as this panel enables the managers to connect with the staff during the calls and guide them without being heard by the callers.
Generally, this panel helps to improve staff performance, provide better customer service, and to keep the fixed work rules and the previously put standards, as the staff will have to keep it.
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PERFORMANCE REPORTS
Cloud Call Center provides many reports to monitor customer service staff performance. And then, it helps managers evaluate and develop staff performance.
This system enables you to record calls and refer to them when needed, and also to monitor the missed and received calls by the staff, the times, and the duration which the employee is offline.
These reports also monitor the staff performance, the number of calls made by everyone, and data about the calls’ results for inquiries, complaints, or specific requests, In general, these reports
Cloud Call Center provides many reports to monitor customer service staff performance. And then, it helps managers evaluate and develop staff performance.
This system enables you to record calls and refer to them when needed, and also to monitor the missed and received calls by the staff, the times, and the duration which the employee is offline.
These reports also monitor the staff performance, the number of calls made by everyone, and data about the calls’ results for inquiries, complaints, or specific requests, In general, these reports
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RGB TELECOMMUNICATION
Cloud Solutions & Integrated Services
Stay connected with your customers in a more professional way through RISTEL high-quality cloud services and solutions for the advanced contact centers at the lowest costs with multiple features and options.
SOFTPHONE APP
Get RGB Softphone App, call your customers and receive their calls cloud wherever you are via your mobile and with professional features.
CRM APP
RGB CRM is the first mobile app that enables you to manage and track sales, marketing, and your customers’ transactions with multiple features for customer service
RGB CRM is the first mobile app that enables you to manage and track sales, marketing, and your customers’ transactions with multiple features for customer service
What is the difference between the Call Center system and CRM system
All companies are looking for the best Call Center system or CRM system that suitable for their activity and customer size
All companies are looking for the best Call Center system or CRM system that suitable for their activity and customer size
What is Live Chat service and how can it improve customer service
The live chat service is one of the smartest services companies have used to improve customer service, and facilitate task performance. know more about Live Chat
The live chat service is one of the smartest services companies have used to improve customer service, and facilitate task performance. know more about Live Chat
How can you develop your company with WhatsApp Business API
WhatsApp Business is a smart app that provides the best customer communication, helps develop sales, thereby significantly increasing profits.
WhatsApp Business is a smart app that provides the best customer communication, helps develop sales, thereby significantly increasing profits.
RGB Telecommunication IS EVERYWHERE
Ristel Telecommunication seeks to exist around you everywhere with a permanent connection through its branches in Saudi Arabia, Egypt, its social media channels, its customer service, and technical support 24h/7days. All of these above to enable you to contact us from anywhere and anytime around the world. All of that to improve your contact center with smart services and professional experts.
Ristel Telecommunication seeks to exist around you everywhere with a permanent connection through its branches in Saudi Arabia, Egypt, its social media channels, its customer service, and technical support 24h/7days. All of these above to enable you to contact us from anywhere and anytime around the world. All of that to improve your contact center with smart services and professional experts.
